The Nach Clinic
The Nach Clinic
At NACH, even our jewelry can have little accidents…
That is why we created the NACH Clinic , dedicated to the care of our damaged jewelry.
It consists of two services : the Warranty and the After-Sales Service .
The NACH Guarantee
The NACH guarantee covers jewelry for 6 months from the date of purchase .
After this period, the jewelry will be taken care of by our after-sales service (service charged).
Warranty conditions
The guarantee applies to purchases made less than 6 months ago, upon presentation of proof of purchase .
The following are covered:
- packaging errors or contractual errors,
- defective products (material quality, paint defects, etc.),
- breakages occurring in store (handling by your team or by customers).
After-Sales Service (ASS)
Jewelry older than 6 months, defective or broken, is handled by our after-sales service .
Customer Service Conditions
- Repairs are charged .
- If it is not possible, we may, subject to stock availability , offer you an exchange (service charged).
To assess the feasibility of the repair and to provide a quote, please send us your request along with a representative photo of the problem :
- by email: hello@nachbijoux.com
- or via WhatsApp: +33 7 45 17 99 84
Return procedure
- The jewelry must be returned in its original packaging (if possible).
- It must be accompanied by the duly completed After-Sales Service/Warranty form.
👉 Link to download the form
Where possible, we will try to combine the return for after-sales service or warranty with an order , in order to limit shipping costs.
- For after-sales service : if the shipment is made alone, the shipping costs are borne by the customer.
- Under Warranty : shipping costs remain the responsibility of NACH.
