What is
The NACH Clinic?

The NACH Clinic is our
service dedicated to handling damaged or defective jewelry.

It consists of two services : the Guarantee and the Service
After-sales service (Customer support) .

What is the
How long is the NACH warranty?

The NACH warranty is valid for 6 months.
months from the date of purchase .

Beyond this period, the jewelry is handled by our after-sales service.
(service billed).

What does the
guarantee ?

The warranty applies to
jewelry less than 6 months old, upon presentation of proof of purchase .

The following are covered:

• packaging or contractual errors,
• defective products (quality of
  material, paint defect, etc.),
• breakages that occurred in the shop
  (handling by your team or by customers).

When the after-sales service
Does it apply?

The after-sales service covers:

• defective or broken jewelry
  6 months old ,
• Jewelry not covered by warranty.

This service is subject to a charge .

That
What happens if the jewelry cannot be repaired?

If the repair is not
If possible, we will be able to, subject to stock availability .
offer a product exchange (this service may incur a cost)
additional).

How to do
A request for after-sales service or warranty?

Thank you for sending us:

• a clear photo of the damaged jewel
• a description of the problem,
• proof of purchase (if
  applicable).

By email: hello@nachbijoux.com

Or via WhatsApp: +33 7 45 17 99 84

We will study the feasibility
of the repair and will send you a quote if necessary.

How
return a damaged piece of jewelry?

The jewelry must be returned:

• in its original packaging , if possible,
• accompanied by the After-Sales Service/Warranty form
  duly completed
  
  👉 Link to download the form

Who takes in
Who will cover the shipping costs?

• Warranty : the
  Shipping costs are covered by NACH .
• After-sales service : the
  Shipping costs are the responsibility of the customer if the shipment is made alone.

Where possible,
We try to group returns with one order , in order to
limit transportation costs.

Which carriers?
Do you use it?

All our orders (jewelry,
PAP and accessories) are shipped with UPS , both in France and abroad.
internationally, so that your products travel safely.

What are the delivery times?

When the merchandise is
Available, allow approximately one week between the processing of your
order and its receipt.

What are the shipping costs?

For orders below
For amounts including free shipping, the fees are:

• Metropolitan France : €15
• Europe & Overseas Territories : €25
• Outside Europe : €45

The customer remains responsible for the
possible customs fees and/or import taxes.

As a reminder, deliveries
are free once the minimum order amount is reached:

First order:

• Metropolitan France: €750
• Europe & Overseas: €1,000
• Outside Europe: €1,500

Restocking:

• Metropolitan France: €250
• Europe & Overseas Territories: €350
• Outside Europe: €1,000

The customer remains responsible for the
possible customs fees and/or import taxes.

What happens if my
Is the order below the minimum?

The shipping costs indicated
The above will then be the responsibility of the client.

What payment methods are
accepted in France?

• Credit card (Visa or Mastercard)
• Bank transfer
• Check

What payment methods are
Are they accepted for other countries?

• Credit card (Visa or Mastercard)
• Bank transfer

Is American Express accepted?

No, American Express
is not accepted .

Who will cover the costs?
bank transfer?

All costs related to
Transfers are at the client's expense.

Where to find the coordinates
banking services?

The bank details are
provided with your order confirmation or upon request from our
team.

How to create an account
reseller?

What are the criteria for
become a reseller?

How do I access my account?
staff ?

What should I do if I forgot my
password ?

1. How can I contact the sales team?

You can contact us by email at hello@nachbijoux or by phone.
at +33 5 31 61 94 19 or +33 7 45 17 99 84.

Our team will be happy to answer your questions.
questions, whether for your orders, your reseller area or your
special requests.

2. What are your opening hours for
Join the team?

Our customer service is available Monday to Friday, from 8:30 am to 6 pm.
(local time). We strive to respond to all requests within a
Delivery time is 24 to 48 business hours.

3. Can I get help?
to prepare my selection or catalogue?

Yes! We support our retailers in preparing their selections.
Feel free to contact us for advice, product images or
personalized recommendations.

4. What should I do if I encounter a
Problem with my order?

If you experience a delay, a missing product, or any other issue,
Contact our team. We are committed to finding a solution quickly.
adapted.

5. May I receive visuals?
or marketing materials for my clients?

Absolutely! We provide our resellers with HD visuals,
catalogs and marketing materials to facilitate the presentation of our products
to your clients. Contact us to access these resources.